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Privacy Policy

Effective Date: 04/06/2025

Langs Automotive (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy sets out how we collect, use, store, and protect your personal information when you visit our website or use our vehicle servicing and sales services.

1. Who We Are

Langs Automotive
Unit 89, Condor Close,
Woolsbridge Insudtrial Estate,
Three Legged Cross,
Wimborne.
BH21 6SU
Email: info@langsautomotive.co.uk
Telephone: 01202 283359
Company Registration No.: 14024216
Data Controller: Langs Automotive

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, title, date of birth.
  • Contact Data: Address, email address, phone number.
  • Vehicle Data: Registration number, make and model, service history.
  • Transaction Data: Details of services or vehicles purchased, payments.
  • Technical Data: IP address, browser type, operating system.
  • Usage Data: How you use our website and services.
  • Marketing and Communications Data: Your preferences for receiving marketing.

3. How We Collect Your Data

We collect data through:

  • Direct interactions (enquiries, bookings, purchases).
  • Our website (contact forms, cookies, analytics).
  • Telephone and email correspondence.
  • Third parties (finance providers, MOT database, advertising partners).

4. How We Use Your Data

We use your data to:

  • Provide and manage vehicle servicing and sales.
  • Process payments and invoices.
  • Book and remind you of MOTs and services.
  • Respond to enquiries and complaints.
  • Send updates or promotional offers (only if consented).
  • Maintain our website and improve user experience.
  • Meet legal and regulatory obligations.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To perform the services you request.
  • Legal Obligation: To comply with HMRC or MOT reporting requirements.
  • Legitimate Interests: For business operations, service reminders.
  • Consent: For marketing communications (you may withdraw at any time).

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Service providers (IT support, payment processors).
  • Vehicle parts suppliers or MOT providers.
  • Regulatory bodies (DVLA, HMRC).
  • Marketing platforms (only with your consent).

All third parties are contractually obligated to safeguard your data.

7. Cookies

Our website uses cookies to enhance your experience. These may include:

  • Necessary cookies (for website functionality).
  • Analytical cookies (e.g. Google Analytics).
  • Marketing cookies (if you opt in).

You can manage cookie preferences through your browser settings or our cookie banner.

8. Data Retention

We keep your personal data for no longer than is necessary for the purposes for which it was collected. This typically means:

  • Customer and service records: up to 7 years (for tax and service history).
  • Marketing data: until you withdraw consent.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Request erasure (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise your rights, please contact us at [Insert Email Address].

10. Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure servers, and limited access controls.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions or concerns about this privacy policy or your data, please contact:

Data Protection Officer
Robert Lang
Langs Automotive
Unit 89, Condor Close,
Woolsbridge Insudtrial Estate,
Three Legged Cross,
Wimborne.
BH21 6SU
Email: info@langsautomotive.co.uk
Telephone: 01202 283359

If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
Telephone: 0303 123 1113